--- title: Contact Support description: Contact Support --- [Skip to content](https://help.fairpicture.org/support/solutions/articles/101000540355#main-content) English Show submenu for translations ![fairpicture](https://help.fairpicture.org/hubfs/fairpicture.svg) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Fairpicture Help Center](https://help.fairpicture.org/support?hsLang=en) 2. [FairConsent App and Platform](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en) 3. [Updates & Support](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#updates-support) # Contact Support If you have an inquiry or you’re experiencing an issue with FairConsent, our support team is here to help! Please check out our [Helpcenter](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en) or email us at  [customersupport@fairpicture.org](mailto:customersupport@fairpicture.org)  ### **What to Include in Your Email** 1. **Describe the Inquiry/Issue** - What is your inquiry? - Or what were you doing when the issue occurred? - What went wrong (e.g., error message, app behavior)? 2. **Your Details** - Are you an **individual user**, **business user**, or working on a **Fairpicture project**? - Device type (e.g., iPhone 12, Samsung Galaxy S22) and app version. 3. **Screenshots or Videos** - Include screenshots or videos of the issue when possible. Providing clear details and visuals will help us answer your inquiry and resolve your issue faster. We’ll get back to you as soon as possible! - [FAQ for Clients](https://help.fairpicture.org/support/faq-for-clients?hsLang=en#main-content) - [Services](https://help.fairpicture.org/support/faq-for-clients?hsLang=en#services) - [Prices](https://help.fairpicture.org/support/faq-for-clients?hsLang=en#prices) - [Starting a project](https://help.fairpicture.org/support/faq-for-clients?hsLang=en#starting-a-project) - [FAQ in Projects](https://help.fairpicture.org/support/faq-for-clients?hsLang=en#faq-in-projects) - [Platform Tutorials](https://help.fairpicture.org/support/platform-tutorials?hsLang=en#main-content) - [Post-production tutorials](https://help.fairpicture.org/support/platform-tutorials?hsLang=en#post-production-tutorials) - [Platform tutorials](https://help.fairpicture.org/support/platform-tutorials?hsLang=en#platform-tutorials) - [FAQ for Visual Creators](https://help.fairpicture.org/support/faq-for-visual-creators?hsLang=en#main-content) - [Rates and Payment](https://help.fairpicture.org/support/faq-for-visual-creators?hsLang=en#rates-and-payment) - [Getting started on the platform](https://help.fairpicture.org/support/faq-for-visual-creators?hsLang=en#getting-started-on-the-platform) - [Services](https://help.fairpicture.org/support/faq-for-visual-creators?hsLang=en#services) - [VC questions](https://help.fairpicture.org/support/faq-for-visual-creators?hsLang=en#vc-questions) - [FairConsent App and Platform](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#main-content) - [Subscription & Billing](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#subscription-billing) - [FairConsent Platform](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#fairconsent-platform) - [05 Roles Access and Data Boundaries](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#05-roles-access-and-data-boundaries) - [Updates & Support](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#updates-support) - [06 Risk, Limitations and Warnings](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#06-risk-limitations-and-warnings) - [08 DAM Integrations](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#08-dam-integrations) - [Frequently Asked Questions (FAQ)](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#frequently-asked-questions-faq) - [02 Getting Started](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#02-getting-started) - [04 FairConsent Platform](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#04-fairconsent-platform) - [FairConsent App](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#fairconsent-app) - [01 User Experience Overview](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#01-user-experience-overview) - [07 Consent Links Beta](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#07-consent-links-beta) - [03 FairConsent App](https://help.fairpicture.org/support/fairconsent-app-and-platform?hsLang=en#03-fairconsent-app) - [Content Production (Creators)](https://help.fairpicture.org/support/content-production-creators?hsLang=en#main-content) - [Review and payment](https://help.fairpicture.org/support/content-production-creators?hsLang=en#review-and-payment) - [What we offer and how we work for creators](https://help.fairpicture.org/support/content-production-creators?hsLang=en#what-we-offer-and-how-we-work-for-creators) - [Getting started on the platform for visual creators](https://help.fairpicture.org/support/content-production-creators?hsLang=en#getting-started-on-the-platform-for-visual-creators) - [Project organisation](https://help.fairpicture.org/support/content-production-creators?hsLang=en#project-organisation) - [FairConsent for Fairpicture Projects](https://help.fairpicture.org/support/content-production-creators?hsLang=en#fairconsent-for-fairpicture-projects) - [Production and post-production](https://help.fairpicture.org/support/content-production-creators?hsLang=en#production-and-post-production) - [Project brief & deliverables](https://help.fairpicture.org/support/content-production-creators?hsLang=en#project-brief-deliverables) - [Content Production (Clients)](https://help.fairpicture.org/support/content-production-clients?hsLang=en#main-content) - [Getting started on the platform for clients](https://help.fairpicture.org/support/content-production-clients?hsLang=en#getting-started-on-the-platform-for-clients) - [Starting a project](https://help.fairpicture.org/support/content-production-clients?hsLang=en#starting-a-project) - [Project organisation](https://help.fairpicture.org/support/content-production-clients?hsLang=en#project-organisation) - [What we offer and how we work](https://help.fairpicture.org/support/content-production-clients?hsLang=en#what-we-offer-and-how-we-work) - [Project brief](https://help.fairpicture.org/support/content-production-clients?hsLang=en#project-brief) - [Consent](https://help.fairpicture.org/support/content-production-clients?hsLang=en#consent) - [Image material](https://help.fairpicture.org/support/content-production-clients?hsLang=en#image-material) - [Support for Project Managers](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#main-content) - [Request and offer](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#request-and-offer) - [Consent](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#consent) - [Invoice and Payment](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#invoice-and-payment) - [Image material](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#image-material) - [Production](https://help.fairpicture.org/support/support-for-project-managers?hsLang=en#production) [![fairpicture](https://help.fairpicture.org/hubfs/fairpicture.svg "fairpicture")](https://fairpicture.org/static/img/fairpicture.svg) [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Fairpicture AG