User Roles Explained (Business)

This article is intended for: Owner, Admins, Managers, Collectors.

Applies To: FairConsent Mobile App & FairConsent Platform

Purpose of this article

2. Core Principles

User access in FairConsent follows these rules:

• Roles define capabilities, not exceptions
• Platform access does not automatically grant app access
• Using the mobile app requires an assigned seat
• No role can bypass uploading, project completion, or data deletion rules

3. The Three Roles in FairConsent

a. Consent Collector:

• Primary Context: Mobile App
• Platform Access: No operational platform access

What Consent Collectors Can Do:

Collectors use the FairConsent app to:

• Record consent in the field
• Capture signatures, photos, or audio confirmation
• Upload recorded consents
• Create a project if its enabled by admin from the platform

What They Cannot Do:

• View consent records in the platform
• Manage users
• Manage subscriptions
• Edit consent terms
• Access organization settings

Seat Requirement

A seat is required for a Consent Collector to use the mobile app.

b. Consent Manager

• Primary Context: Web Platform
• Platform Access: Operational access

What Consent Managers Can Do:

• View and manage uploaded consents
• Review project activity
• Manage collectors
• Configure consent terms

What They Cannot Do:

• Manage billing
• Change subscriptions
• Manage Admins & Managers
• Integrations
• Project recovery permission
• App settings
• Security and SSO

Managers may use the app only if they assign themselves a seat.

c. Organization Admin

• Primary Context: Web Platform
• Platform Access: Full access

What Organization Admins Can Do:

Admins can do everything Managers can, plus:

• Manage subscriptions
• Access billing settings
• Change plans
• Assign, and reassign seat
• App settings
• Projects recovery

What They Cannot Do:

• Manage roles
• Security and SSO

Admins may also use the mobile app if they assign themselves a seat.

d. Owners

• Primary Context: Web Platform

• Platform Access: Full system and business control

The Owner is the highest-level role in the organization and can manage everything within the FairConsent account.

What Owners Can Do:

Everything Admins and Managers can do, plus:

• Full subscription management
• Billing and payment methods
• Plan upgrades / downgrades
• User and seat management
• App settings and integrations
• Organization-wide permissions
• Ownership-level account decisions

Mobile App Access

Owners may also use the mobile app if they assign themselves a seat.

Platform ownership does not require a seat.

4. Seats & Mobile App Access

Using the FairConsent mobile app requires a seat.

• A seat = one mobile app usage license
• A seat allows one user to use the FairConsent mobile app
• Platform access does not require a seat
• Seats control who can record consents on mobile, not who can access the platform

Seats can be assigned to:

• Consent Collectors
• Consent Managers (if they want to use the mobile app)
• Organization Admins (if they want to use the mobile app)

Assigning a seat is only necessary when a user needs to record consents using the mobile app.

Organization Owner & Admins can:

• Freeze a user’s seat from User Management
• Reassign that seat to another user or collector

When a seat is frozen:

• The user loses access to the mobile app
• The user account remains active
• Historical data and attribution are preserved

This allows flexible management of field teams without deleting users.

6. What Roles Do Not Change

Final Note